PRIVACY POLICY

Daimona is committed to protecting your personal data and respecting your privacy. Our duty is to safeguard your privacy; this information applies to you if you are already one of our customers, if you are registered on our website, if you are subscribed to our newsletter, or if you are visiting our website.

For the management of your data related to site registration and product sales activities, the data controller is Aurora Leopardi, tax code/VAT number 06708350829, with registered office at Via G. Leopardi, 20123 Milan (MI). She manages your data based on specific agreements, and we will be happy to provide you with more information about the essential content of these agreements upon request.

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For the management of your data related to promotional and marketing activities, the data controller is Aurora Leopardi, who is responsible for carrying out these operations.

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Our responsibility: if you are already a customer, registered, or simply visiting the website www.daimona.it, or if you are subscribed to our newsletter, we inform you that your data will be lawfully processed according to our decisions regarding the methods and purposes of the processing.

We kindly ask you to carefully read this notice to be fully informed about how we process your personal data. When and how we collect your personal data: as soon as you interact with www.daimona.it, we begin collecting data. This collection may occur either through your direct communication or automatically while using the website. Here’s how the collection takes place:

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Your Identification Data (name, surname, date of birth, address, and email)

▫ Data You Provide: ✔    ▫ Data Collected Automatically: ✖

Website Navigation Data

▫ Data You Provide: ✖    ▫ Data Collected Automatically: ✔

Phone Number

▫ Data You Provide: ✔ (if voluntarily provided)   ▫ Data Collected Automatically: ✖

Website Usage

▫ Data You Provide: ✔    ▫ Data Collected Automatically: ✔

Order Details

▫ Data You Provide: ✔    ▫ Data Collected Automatically: ✔

Customer Support Requests

▫ Data You Provide: ✔    ▫ Data Collected Automatically: ✔ (only the order number)

Marketing Communications (e.g., newsletters)

▫ Data You Provide: ✔ (with explicit consent)   ▫ Data Collected Automatically: ✖

- Contact Information: your first and last name, shipping and billing address, phone number, email address.

- Identification Data: your IP address, login information, browser type and version, time zone, plug-in types, geolocation data regarding your possible location, operating system and its versions, etc.

- Usage Data for www.daimona.it: your browsing path on the Daimona website (via Wix Click Tracking Analytics), including product and service views, page load times and response times, download errors, browsing duration, form submissions, behavior, and other actions, etc.

We do not collect any sensitive data related to you (i.e., personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic data, biometric data, data related to health, sexual life, or sexual orientation).

We can process your data only for specific purposes and, in any case, always based on a legal ground that allows us to do so. Here’s why we process your data: Website Use and Service ManagementData is processed to allow registration on the website, access, and execution of services reserved for registered users, and to process orders for products available on the site, leading to the completion of a purchase contract with Daimona, including any administrative and accounting formalities. In this case, the legal basis is the contract and legitimate interest.

In some cases, to complete your purchase, additional checks may be necessary for fraud prevention purposes. Therefore, you may receive communications, including emails from our dedicated account at studio@daimona.it, requesting that you provide the authorization code, a copy of your ID, and the credit card used for the purchase. We ask that you obscure the central eight digits of the card. The data collected in this way will be stored for one (1) year from the moment of collection, for proof purposes, collaboration with the judicial authorities, and to address any disputes that may arise. In this case, the legal basis is the contract and the legitimate interest of the data controller. We guarantee that the data collected will be processed in full compliance with the current regulations for the protection of personal data and may need to be shared with third parties who process credit or debit card payments, perform anti-fraud checks, banks, and judicial authorities.

Communication about changes to our services, customer support via live chat, phone, or email, including bug fixes. In this case, the legal basis is the contract.

The data is processed for sending promotional materials and newsletters, conducting commercial information activities via phone, SMS, email, as well as through traditional methods (e.g., sending catalogs via postal mail). This also includes promotional and commercial initiatives from Daimona, market research, and customer satisfaction surveys. In this case, the legal basis is your consent.

In order to offer you promotions that are as relevant as possible to your interests, we will conduct some analysis on aggregated data without performing any profiling on your specific habits. In this case, the legal basis is legitimate interest. In any case, there is no automated decision-making process involving you.

Consent: This is the authorization to process your personal data for a specific purpose. You can change your mind at any time! You can withdraw your consent at any time by sending us an email at: studio@daimona.it, or by clicking on the opt-out button. If you decide to withdraw your consent and there are no other reasons that authorize us to process your personal data, we will stop the processing. However, if another legal basis allows us to continue, we will do so while always respecting your rights.

The processing of your data is necessary for preliminary information related to the purchase and for the execution of the relevant contract.

Legitimate Interest
The processing of your data is possible based on our legitimate interests or those of third parties, provided that they do not outweigh your rights and freedoms.

Legitimate interests may include:

- Collecting information from your behavior on our website and/or applications.

- Providing, developing, and improving our services.

- Allowing us to improve, personalize, or modify our services and offerings.

- Verifying the effectiveness of our marketing campaigns.

- Enhancing data protection.

Data processing is primarily carried out through electronic means, except for the product shipping activities, which may also be carried out using manual tools.

Klarna: In order to offer you Klarna’s payment methods, we may transmit your personal data, such as contact details and order information, to Klarna during the checkout process. This is to allow Klarna to assess whether you qualify for their payment methods and to tailor these methods to your needs. The personal data transferred is processed in accordance with Klarna’s privacy policy.

You can choose not to provide us with your data. In this case, you can continue browsing our website, but we will not be able to provide you with any services without your personal data.

- You can disable cookies by changing your browser settings.

- You can block cookies by setting your browser to prevent their storage.

- You can also delete cookies directly from your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. For more information, please consult our Cookie Policy.

- You can ask us not to use your data for marketing purposes.
The processing is not mandatory and is based on your prior expressed consent to involve you in our commercial initiatives. Without your data and consent to use it, Daimona cannot include you in its initiatives. Before starting the processing, we will inform you about our possible intention to use your data for marketing purposes and (if applicable) the involvement of third parties. You can withdraw your consent to receive promotional messages by clicking the unsubscribe link found in each of our communications or by sending us an email at: studio@daimona.it

You can always exercise your rights by sending us an email at the following address: studio@daimona.it.
You have the right to access information about yourself. This includes the right to request additional information regarding:

- The categories of data we process.

- The purposes of the processing.

- The categories of potential recipients to whom your data may be disclosed.

- The data retention period, or if not specified, the criteria used to determine this period.

- Other rights regarding the use of your data.

We will provide you with the information within one month of your request, unless this would interfere with the rights and freedoms of others (such as the privacy of another person or intellectual property rights), or if there are legal obligations preventing us from doing so. We will inform you if we are unable to fulfill your request for these reasons.

- You have the right to request correction of your data if it is inaccurate or outdated.

- You have the right to request the deletion of your personal data (the right to be forgotten). You may request that we delete your personal data in our possession at any time, if the retention of your data is no longer necessary for the purposes of the processing.

- You have the right to transfer your data (data portability). If you wish, you can request to receive the personal data we hold about you in a format readable by electronic devices and, where technically feasible, we may transfer your data directly to a third party you specify. We will not proceed with any transfer if the portability of your data also involves disclosing personal data of other individuals.

- You have the right to object to the processing of your personal data by us. You can always contact the supervisory authority to file any complaints. If you believe the processing of your personal data has been done unlawfully, you can file a complaint with one of the competent data protection authorities. In Italy, the complaint can be made to the Data Protection Authority (http://www.garanteprivacy.it/).
Before doing so, please feel free to contact us. We would be happy to resolve any issues related to the processing of your personal data.

- You have the right to object to the use of your data through automated decisions, including profiling. We may use your data to identify information that may be relevant to you (for example, sending you personalized emails based on your preferences we have detected). Otherwise, we will only use your data to provide you with our services. We guarantee your rights even if we process your personal data on behalf of third parties: if we process your data on behalf of third parties, we guarantee that requests related to the exercise of your rights will be forwarded to them without undue delay.

We guarantee that the processing of your data is carried out with the utmost security: we have implemented physical, computer-based, and organizational measures to ensure the protection of your data.
However, we must remind you that, despite all our efforts and attention, the total security of your data can depend on factors and/or third parties outside of our control (e.g., internet providers, third-party intermediaries in the transmission of data). You must always keep your username and password secure, as you are the only one who knows them. If you believe your data has been compromised, we encourage you to contact us immediately at studio@daimona.it.

Your data is processed within the European Union and in other data centers managed by third parties as identified below. By providing us with your personal data, you also consent to its transfer, storage, and processing by us, in accordance with the terms outlined in this privacy policy.
If we need to transfer and/or store your data outside of the EU, you will be adequately informed. Even in such cases, we will take all necessary measures to ensure the maximum protection of your data.

We process your data using both electronic and paper-based systems, always in compliance with the required security measures. You can request the deletion of your data at any time, and we will retain it only for as long as necessary to fulfill the purposes for which you provided it or as required by law (civil, fiscal, and tax obligations in force). Once this period has ended, all data will be deleted.
Data provided for commercial communications, opinion surveys, and market research will be kept until you request the cessation of these activities and, in any case, for no longer than 10 years. Specific security measures are taken to prevent data loss, unlawful use, or unauthorized access.

Your personal data will be processed by authorized internal Daimona staff. In carrying out the processing activities, your data may also be shared with third parties who perform activities related or instrumental to the owner’s operations, acting as external data processors (such as IT and telematics service providers, data storage companies, and company consultants).

To carry out our online activities, we rely on third parties for hosting applications, communicating with customers, managing emails, etc. We ensure that these collaborations are with the best service providers available in the market. We share your data with them only when necessary to ensure the optimal functionality of our services and in compliance with the security measures and best practices described in this privacy policy.

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For more information, please contact us at studio@daimona.it.

Thank you for reading this privacy policy, which we have tried to make simple, clear, and transparent.
However, we are always looking to improve: if you have any suggestions, feel free to contact us at studio@daimona.it. This policy may change in the future: any modifications will be communicated to you via email, so you can maintain full control over your data.